FAQ: Shipping

Do you ship internationally?

We do ship internationally. Countries we ship to currently: Canada, Australia, and New Zealand.

For shipping times please see our shipping page here.

Will I receive a tracking number when my order ships?

Yes, all orders placed through our online store will have a tracking number provided in the completed order email. Tracking may take up to 24 hours to show any updates through the carrier's website.

What shipping providers do you use?

The two primary shipping providers we use are USPS and UPS. Items shipped directly from the manufacturer or supplier may be shipped by FedEx as well. We also use several LTL freight carriers for larger orders. The carrier itself varies based on multiple factors.

When will my order ship?

If your order is placed before 12 noon Eastern US time Monday through Friday, in almost all cases your order will ship out the same day. Items that have additional handling time will have that noted on the products page.

FAQ: Orders

Do you offer Military or First Responder discounts in the United States?

Yes we sure do. If eligible to receive a discount code to use at checkout, follow the link below and complete the verification process through VerifyPass- https://supplymaverick.com/military-first-responder-discounts/  

My card was charged multiple times?

The most common reason this happens is that the incorrect billing address is used at checkout multiple times.

If you only receive one order confirmation email, then multiple charges showing on your payment method are due to the use of an incorrect billing address and submitting your order multiple times with the incorrect billing address. We have no way to clear these pending charges. Most banks will clear them within 1-7 days.

How can I check the status of an order?

If you have an account then at the bottom of any page in the footer area you will see "My Orders." Once logged in, navigate to the orders tab to see your orders. If you checked out as a guest, you can track the status of your order at the bottom of this page. (Orders placed more than 24 months ago, please contact customer support here.)

How do users contact customer service or support?

Mid Michigan Metal Sales customer support representatives provide customer support for SupplyMaverick.com. Customer support representatives are available Monday through Friday, 8 am to 5 pm EST, by calling 800-314-1632 or by email at [email protected].

Will I receive better pricing by calling in to place an order?

No, we offer the best prices we can right here in the online store, including bulk discounts and free shipping promotions. Due to our brick and motor retail store Mid Michigan Metal Sales, it is much faster to place your order online as wait times on the phone can sometimes be extended.

Do you offer bulk discounts?

Yes, on some products you will be able to receive bulk quantity discounts. This will be shown on the products page as well as the discounts offered.

What type of payment methods are accepted?

We accept Visa, Mastercard, American Express, Discover, and PayPal.

FAQ: Returns

What happens if I receive the wrong or a broken item?

Although this does not happen often, sometimes mistakes do happen. We are all human. If you received an incorrect or damaged item, please document this with pictures of that product and packaging.

More details can be found on the return page here, as well as the form to complete to start a return.


Do I receive the original shipping paid back or is return shipping free?

The original shipping paid at checkout is not returned.

The purchaser pays return shipping for standard returns. In cases where the item delivered is incorrect or was damaged during shipment, we cover the return shipping.

Are special order items returnable?

Any item marked as special order or non-returnable on the products page is not returnable as they are not products we stock in-house. However, if the item is damaged during transit or is not the item that was purchased, you may contact customer support to start a claim.

What is the return policy?

Most items are eligible for return within 30 days of delivery. All returned items must be in new/unused condition and in original unopened packaging. Our full return policy can be found here, as well as a form to begin a return.

Did you place an order as a guest and want to track it? Use the form below to track your order status. 

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.