Returns

Returns:

• All returns must be made within 30 days of receiving the item.
• You will need to submit a return request below before sending your items back or the return may be rejected.
• All returns must be tendered to the shipping company within 7 days of when your return is approved or within 37 days of original delivery. Return shipping is to be paid by the purchaser*.
• There are no returns/exchanges on special order products.
• All returned items must be in new/unused condition and in original unopened packaging.
• Returns for orders that were granted/used the free shipping option at checkout will have up to a 25% restocking fee if returned. (This includes promotional free shipping and items that ship free standard.)
• The original shipping cost is non-refundable.

*If the item was received damaged or is defective. We will send a replacement item and return postage for the item(s) received or you have the option to return the item and cancel the order. In either case stated above, we will provide the return shipping label with postage. Please attach photos for the above claims.

Wrong Item Received:

Although this does not happen often, sometimes mistakes do happen. We are all human. If you received an incorrect item please document this with pictures of that product and packaging. Then please submit the form below. 

The process below will outline how a “Wrong item received” claim is handled: 

1. We will need to complete a return of the incorrect product you received. 
2. We will provide a prepaid shipping label for the product to be returned to us. In most cases, we will have it shipped back through USPS so that the product can be picked up by your USPS mail carrier from your home or business. 
3. Once the package arrives back to us, we can either issue a refund or send out the original product that was ordered. (Customer’s choice)

Note: If you are looking for a replacement and do not wish to wait for the original package to arrive back to us before a replacement is sent, you will need to place a new order. Once your original order is returned, we will process the return, including a refund of the original shipping cost, if any, from your original order.

To complete a return/exchange request please complete the form below. 

Return Authorization Form

Completion of this form does not mean your return has been approved. Please ensure your return is within all terms listed above. Any returns found to be not within our terms stated in the return policy will be rejected. Restocking fees may apply up to 25% of the original order amount. Special order items and items shipped directly from the factory/supplier are non-returnable in almost all cases.

Did your order arrive within the last 30 days? *

• Yes
• No

This will be verifed by the tracking number that was provided for your order shipment.

We are sorry to inform you that you missed the cut off time to start a return request.

As agreed to when you completed your purchase returns must be made within 30 days or receiving your item.

The entire return policy can be found at the top of this page.

Name *

First

Last

Email *

Please use the email address associated with your original purchase

Phone *

Order Number *

Date of Purchase *

Items to Return

Item 1

Item SKU or Name *

Quantity *

Reason For Return *Changed mind/no longer neededWrong item purchasedDamaged or defectiveReceived wrong item

Are there additional items to return? *

• Yes
• No

Item 2

Item SKU or Name *

Quantity *

Reason For Return *Changed mind/no longer neededWrong item purchasedDamaged or defectiveReceived wrong item

Are there additional items to return? *

• Yes
• No

Item 3

Item SKU or Name *

Quantity *

Reason For Return *Changed mind/no longer neededWrong item purchasedDamaged or defectiveReceived wrong item

Are there additional items to return? *

• Yes
• No

Item 4

Item SKU or Name *

Quantity *

Reason For Return *Changed mind/no longer neededWrong item purchasedDamaged or defectiveReceived wrong item

Are there additional items to return? *

• Yes
• No

Item 5

Item SKU or Name *

Quantity *

Reason For Return *Changed mind/no longer neededWrong item purchasedDamaged or defectiveReceived wrong item

Are there additional items to return? *

• Yes
• No

Please add the sku's and quantities below of the remaining items. *

Description of damage/defect *

Please upload photos of the product(s) for claims of wrong item received or item is damaged/defective. *

Drag & Drop Files, Choose Files to Upload You can upload up to 10 files.

Please upload photos of the product(s) for claims for wrong item received or item is damaged/defective.

• I understand all returns must be tendered to the shipping company within 7 days of when your return is approved. Returns tendered after this time will become null and void. No refund will be issued.

• I understand all returned/exchanged items must be in new/unused and in dry condition. Bags of Fasteners must be un-opened.

• I understand the original shipping cost is non-refundable. (Unless wrong item was received or damaged.)

• I understand completion of this form does not mean my return has been approved as not all items are returnable due to being special order.

You will receive an email within one business day with information regarding where to send the package(s) and other important information regarding your return.

As the buyer you are responsible for the return shipping cost as stated in our return policy, for most return reasons.* We recommend that you use insured and tracked shipping. Use Pirate Ship to receive low shipping rates with no markup compared to the UPS store or the US Post Office. It is also free to sign up and use. Visit the Pirate Ship Website here. (Link opens in new tab)

By providing a telephone number and submitting the form, you are consenting to be contacted by SMS text message and agreeing to our Privacy Policy. (Link opens in new tab). Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of further messaging. Reply HELP for more information.

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